FAQ

Fitted Kitchens & Bedrooms FAQs

How are your kitchens and bedrooms so competitively priced?

We pride ourselves on selling quality high end finish products, complete and fully assembled avoiding the lower end priced old-fashioned flat-packs Kitchens & Bedrooms.

Where are your cabinets manufactured?

All of our cabinets are manufactured in our own factories here in Longtown, Cumbria.

Do you offer an installation service?

Yes, a full installation service can be arranged separately to your kitchen or bedroom order, this will ensure the fitting of your kitchen or bedroom goes as smoothly as possible.

Do you offer a home measurement service?

Yes, please visit our Planning Service Section

Do you offer a guarantee on your kitchens and bedrooms?

Yes, all kitchens and bedrooms come with a full 2 year guarantee to give you peace of mind. The guarantee covers all cabinets, doors, hinges, and handles.

Where is the wood sourced from to manufacture your kitchens and bedrooms?

We only use wood from responsible origins and are focused on making all of our kitchens and bedrooms as environmentally friendly as possible.

What type of payment methods do you accept?

We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard.

When do I need to pay?

Because we manufacture unique orders on a daily basis we are unable to stock unpaid goods, therefore full balance of your order is due at the time of purchase.

Do you offer any finance options?

No, we currently do not offer any finance deals.

How quickly will you be able to deliver my new kitchen or bedroom?

We normally can offer you a delivery time within four weeks of placing your order. As all kitchens and bedrooms are manufactured by us and are made specifically to your order, we can alternatively hold delivery on your kitchen for as long as is necessary a small storage charge may apply.

Who can I speak to once my order has been placed?

Once your order has been placed, you will be assigned a Personal Account Manager from our Carlisle head office who will keep you updated with the progress of your order and will be your main point of contact for any questions you may have.

Can I change my existing order?

We have a standard cooling off period of 48 hours if your need to make any changes or cancel your order it must be done within this time, After this time we will be unable to change or cancel your order we will not be able to issue a full or partial refund.

How can I change my delivery address?

Please speak to your Personal Account Manager if you have any changes to your contact details.

What happens if I’m not there when delivery is attempted?

If you are unavailable when delivery is attempted, we will be happy to rearrange a new delivery date after a redelivery charge has been paid.

What if my order arrives incomplete?

In order to ensure your order is correct, we carry out two item checks before despatch and we photograph and video all items leaving on our vehicles. Please ensure you check all items delivered on your receipt with the delivery driver. In the unlikely event of any discrepancies, please notify us within 24 hours.

What if my product arrives damaged?

Due to stringent quality control procedures, it is rare to encounter damaged products. In the unlikely event that you have a damage claim, please contact us immediately. If you notice any damaged packaging on your delivery, please ensure that you highlight this with the driver and make a note on the delivery note. We cannot replace items that have been cut, drilled, or customised by you.